Communications Platform-as-a-Service vendor, Nebula has launched a new Analytics software suite for its flagship offering, CallSwitch One.
Created for any company with passionate customer service teams, CallSwitch One Analytics enables SME businesses to effectively track staff activity, utilisation levels, and team performance, without the need for contact centre licences or third-party solutions.
Built entirely in-platform utilising Nebula’s proprietary IP, CallSwitch One Analytics enhance customer experience and reduce missed revenue opportunities with features including:
- A comprehensive online wallboard builder, with real-time customisable elements
- A library of editable wallboard templates with scalable widgets
- The ability to embed external feeds such as social media, ticketing, or security cameras
- An advanced reporting module that lets users combine editable datasets into custom downloadable reports
- Historical views of account activity on-demand or scheduled
- A variety of online and offline formats for flexible business intelligence
- Full white-label capability for channel partners
CallSwitch One Analytics is now available as a simple monthly subscription add-on, following an extensive six month development cycle, with a pre-release provided to select channel partners.
Sam Giggle, Channel MD of Nebula, commented: “With this latest development to CallSwitch One we are making cost-effective analytics available to customers of all sizes, and enabling our channel partners to deliver a powerful set of features that help them drive usage and revenue.”
Jez Pickering, Head of Customer Experience of Nebula, added: “We’re excited to launch Analytics to the channel. Feedback from early partners has been overwhelmingly positive, and the fact they can deploy everything in-platform as a simple monthly add-on without needing to bolt on third-party solutions simplifies the offering for them and their customers.”
CallSwitch One Analytics concluded Nebula’s product development roadmap for 2024, a year in which the company released 30 new features and over 100 software updates.
About Nebula
Nebula is a leading SaaS provider of workplace communications software, delivering powerful, secure, and adaptable solutions and applications for voice, messaging, customer experience, analytics, and more.
Its proprietary technology fuels a host of powerful communication solutions, tailored to reseller and customer markets where it serves over 500 channel partners and 200,000 daily active users.
Leveraging Nebula’s advanced platform and software brands, channel partners expand their reach and deliver exceptional value to their customers, while businesses gain access to feature-rich and scalable communication tools.
Nebula’s vision is to be the platform of choice in business communication software, recognised for its commitment to customer engagement, innovation, and technical agility.
Learn more at nebulacloud.com
