Nebula is excited to announce their new partnership with Support to Win (STW), expanding the resources and expertise available to its channel partners. The service enables Nebula partners to take advantage of STW’s white-label customer-facing support offering for CallSwitch One, built for a number of use cases, including:
- Giving partners who are new to voice services the time to upskill / recruit staff without losing immediate UCaaS pipeline.
- Maintaining support levels to end-customers during seasonal busy periods or temporary internal staff shortages (such as maternity / paternity cover).
- UK wide customer enablement both remote and on site.
- Enabling smaller resellers to focus on sales while outsourcing support on a short, medium, or longer term basis as required.
Through this partnership, Nebula partners gain access to award-winning, UK-based customer support without the burden or delays of investment. As a white-label offering, the STW service ensures a uniform brand experience for end customers, delivered through experienced support staff who are fully technically trained and accredited by Nebula to support CallSwitch One.
Julie Mills, CEO at Support to Win, said, “As an award-winning professional and managed services business dedicated to the comms industry, we are delighted to be working alongside Nebula, enabling their partners to deliver exceptional customer experiences under their brand, with the confidence of our expertise and resources behind them.”
Sam Giggle, MD of Channel at Nebula, added, “Our mission is to give partners the tools they need to grow. By adding Support to Win’s expertise into our ecosystem, we’re enabling partners to expand their service capabilities instantly, without adding headcount or operational risk.”
This partnership reinforces Nebula’s commitment to delivering more than technology, creating an ecosystem where partners can access the services, support, and expertise they need to both win and retain customers.
About Nebula
Nebula is a leading SaaS provider of workplace communications software, delivering powerful, secure, and adaptable solutions and applications for voice, messaging, customer experience, analytics, and more. Its proprietary technology fuels a host of powerful communication solutions, tailored to reseller and customer markets where it serves over 600 channel partners and 200,000 daily active users.
About Support to Win
Support to Win (STW) provides flexible outsourced customer support, professional services, and integration development for telecoms and UCaaS. With a UK-based team of experts and engineers, STW delivers high-quality customer care, white-label support, and technical project delivery to help service providers scale and succeed.
